This is a practice in which a company entrusts the management of its IT assets and information systems to an external company.
This can involve hardware, operating systems, applications or even user support. In other words, it means entrusting the management of your computers, data and software to a specialized IT service provider.
This type of service can be managed remotely by the company you call on, or by regular on-site visits by one of its technicians. This is known as on-site outsourcing.
Managed services is a specific type of IT outsourcing, the main aim of which is to enable the company to concentrate on its business processes.