What is Business Telephony over IP?
IP telephony, also known as VOIP or voice over IP, is a technology that enables telephone conversations to be transmitted over computer networks such as the Internet. Unlike traditional telephony, which uses dedicated telephone lines, IP telephony uses the Internet connection to transmit voice.
What are the benefits for my organization?
The major advantage of VoIP is reducing telecommunications costs. This technological innovation reduces the infrastructure required for voice telecommunications. Sound quality is better in some cases, compared with conventional telephone lines. This technology also offers greater flexibility for companies wishing to add or remove users according to their needs, without having to install new telephone lines.
Users can make or receive calls from any medium thanks to the cloud (computer, tablet, smartphone...), while benefiting from a quality of service identical to that provided by operators. In addition to calls, VoIP solutions also integrate unified communication options for landlines and mobile phones: call recording, videoconferencing, professional SMS...
They can also be easily integrated with other communications applications and services, such as video conferencing and instant messaging. Last but not least, VoIP telephony solutions can be easily scaled up to meet business growth needs without incurring additional costs. The use of a VoIP solution therefore represents a significant asset for companies wishing tofluidify their exchanges, and benefit from interoperabilityof their communication media.
What are the different types of IP telephony?
There are two Telephony over IP infrastructures:
The choice between IPBX and Centrex depends on the company's needs and resources.
How do you migrate to IP telephony?
Migration to IP telephony can be an important step for a company wishing to modernize its communication tools.
Here are the key steps to a successful migration to IP telephony:
It's important to determine the company's specific communication needs, including desired functionality, number of users, bandwidth requirements, etc.
Once the needs have been assessed, it's time to look for an IP telephony service provider that meets the company's requirements. It's important to consider costs, quality of service, reliability, etc.
IP telephony requires a high-speed Internet connection and a solid network infrastructure. It is important to configure the network correctly to ensure that voice quality and bandwidth are adequate.
IP phones are different from traditional phones, using an Internet connection to make calls. It's important to select the right IP phones for your business needs.
It's important to train users in the use of new technology and IP phones, as well as in the use of new features.
Once all the elements are in place, it is important to test the system and roll it out gradually.