Managed services: definition and operational benefits
Managed services encompass the set of strategic and operational services related to IT infrastructure management. This may involve IT auditing, supervision, equipment updates, alert management or incident resolution.
But it also concerns everything to do with the information system, such as network management equipment (antivirus, firewall..) and data storage and backup.
These can be delegated in part or in full to an external managed services provider called an MSP (Managed Services Provider). This makes it possible to detect potential incidents in real time, and even anticipate them. As a result, their recurrence is avoided. The same applies to critical problems likely to have an impact on service availability.
This type of service is classified as "Outsourcing" by AFNOR (Association Française de Normalisation) with contracts generally annual or multi-year.
The benefits of managed services
The benefits of managed services
-
Improved productivity from your IT infrastructure
-
Reduced costs for IT resources
-
Technological evolution of your information system
-
Proactive management and continuous monitoring
-
Enhanced security
The stakes and advantages of using an external service provider
With the rise of new technologies and growing digital transformation, companies need to evolve their IT services to make them ever more efficient and available. Their dependence on IT is growing, while the internal resources to manage these complex environments are hard to keep up with.
Similarly, CIOs require ever greater agility and technical expertise, while having to cope with constant and growing budget constraints.
The external service provider (MSP) brings a strategic and renewed vision of the IS in line with today's challenges.
The concepts of information security management (ISO 27000 family of standards), backup, disaster recovery plan (DRP), personal data protection (RGPD), hosting of physical infrastructures for personal health data and associated outsourcing (HADS), information systems governance (ITIL, among others) and service level agreements (SLAs) are now essential not only in operational and regulatory terms, but also in competitive terms. To comply with these obligations and best practices while gaining in performance and availability ... This is the added value of the services offered by the MSP.
Equans Digital, your managed services provider
By delegating the management of your infrastructures to our experts, you can focus on growing your day-to-day business and your core business.
As an MSP, Equans Digital offers you tailor-made managed services fully adapted to your business and your needs.
Our experts offer you a wide range of managed services:managed services, supervision, maintenance, upgrade management, operational readiness, technology watch.
We are also able to support cloud-based IT systems.
Equans Digital, with its range and different levels of managed services, guarantees the availability, flexibility and scalability of your IT resources.